Trusted UK technical partner
WordPress Support & Maintenance for UK Charities
Expert technical care, so you can stay focused on making a difference.
Reliable Support for the Third Sector
A technical safety net for your mission
Charity websites are vital for fundraising and awareness, which makes downtime or security breaches particularly costly. We provide a complete technical safety net – handling the hosting, updates, and security hardening that keep your platform stable. If an update fails or a layout breaks, we don’t send an unexpected invoice; we just get it fixed, ensuring your budget remains predictable and your site stays online.
On Demand
WordPress maintenance and support, on-demand. Get help when you need it, without the need of a subscription.
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Code fixes
Speed optimisation
Layout changes
Malware removal
WordPress Configurations
General support
WordPress migrations
Security audits
WP Maintenance
Our care plan handles updates, backups, security, WordPress support all without leaving your current web host.
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Stay with your host
Core updates
Theme updates
Plugin updates
WordPress support
Daily external backups
Performance Optimisation
Security Monitoring
WP Maintenance Pro
This plan simplifies everything. You get hosting, email, and all your website maintenance handled in one package.
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1 websites hosted
Cloud hosting
10GB SSD disk space
Unlimited 10GB mailboxes
WordPress maintenance
WordPress support
Performance optimisation
Daily external backups
Trusted Infrastructure
Expertise on any platform
Whether you choose to host with us or keep your site exactly where it is, we have the experience to manage it. We work across all the leading cloud and managed WordPress platforms. This means you don’t have to worry about a complex migration to get support; we can step in and secure your site on its current foundation, ensuring your charity’s digital assets are protected regardless of where they live.
Fully Managed Support
Everything your charity needs
Our service provides a total technical safety net, acting as your dedicated off-site web team. We don’t just monitor from afar; we actively host, secure, and repair your site to ensure it remains a reliable tool for your supporters. Here is exactly what is included in our plans:
WordPress Updates
We keep your WordPress core, themes, and all plugins updated with the latest patches and improvements.
Off-site Backups
We perform daily off-site backups of your entire website and database, which are then securely stored on the Amazon AWS platform.
Security Monitoring
We constantly monitor your website’s security, respond quickly to threats, and remove malware immidietly.
WordPress Support
Expert help for any WordPress-related issues, from troubleshooting to guidance and all dealt with within the same working day.
Speed Optimisation
We optimise your website to ensure it consistently performs at its fastest, delivering the best user experience.
Code Fixes
From the white screen of death to rogue updates to database issues and broken functions, we fix all problems.
Web Hosting
Optional optimised WordPress hosting powered by LiteSpeed, with LiteSpeed Cache.
Uptime Monitoring
We monitor your website around the clock, and if it goes down, we take immediate action.
WoCommerce Support
WooCommerce support and optimisation are included as part of the service.
Maintenance Add-Ons
Get more when you need more
While our plans cover your site’s health and security, our add-on services are available for when you need active development or content management.
Code Tweaks
Custom functions, code adjustments, and layout changes billed hourly.
Content Updates
New content, content updates, and page additions, all billed hourly.
Complex Configurations
Complex configurations, form building, and plugin setups, all billed hourly.
Why Website Helper
We fix what others won’t touch
Many charities find themselves stuck between a hosting provider that ignores software issues and a developer who blames the server. We eliminate that frustration by looking at the big picture. With the expertise to work at every level – from server settings to the core code – we stop the back-and-forth and just get the problem solved. We ensure your site stays online and functional, so your supporters always have a way to reach you.
No waiting
Reported problems are dealt with the same working day with near instant response times.
No surprises
What we quote is exactly what you pay. No surprises, no upsells, no last minute charges.
No lock-in
Monthly rolling plans – no contracts, stay because we’re good, not because you’re tied in.
Years of experience
From dial-up days to cloud infrastructure – we’ve seen and solved it all.
WordPress Maintenance You Can Trust
A WordPress care plan your charity can rely on
When your team is focused on delivering frontline services, delegating the technical complexities of WordPress maintenance is a strategic move. Website Helper provides specialised managed services for UK charities, ensuring your digital platform stays secure, professional, and efficient. We handle the technical side so your resources stay where they are needed most: making an impact.
Your website is the gateway for engagement and funding; it is a critical asset that requires more than just an occasional update. Proactive security management is essential to safeguard sensitive donor data and protect your organisation’s reputation. By staying ahead of technical debt and compliance risks, we ensure your charity remains a trusted name in the eyes of your beneficiaries and the public.
Beyond just mitigating risk, our service is designed to enhance your site’s performance. We optimise for speed and stability, ensuring that potential donors have a seamless experience. This technical excellence doesn’t just keep you online – it reinforces trust and directly supports your fundraising efforts and service delivery.
Frequently Asked Questions
We do not cover anything that is outside the scope of ‘regular maintenance’. This includes web design, content creation, content updates and complex development projects.
Yes, our Pro maintenance plan includes hosting but you also have the option to stay with your current web host. If your website requires more power, we also have cloud VPS options.
All websites are hosted on a high-performance, autoscaling cloud platform. Instantly boost your site’s resources as needed. We also offer cPanel + Litespeed and fully managed VPS options.
Absolutely! Our maintenance plan includes WooCommerce support.
All reported WordPress problems are dealt with on the same day. Major incidents are dealt with immediately.
Our team keeps an eye on new update releases daily, but we restrict updates to once a week, except for major security updates that require immediate attention. Non-essential updates are implemented daily. You can trust that all significant updates undergo thorough testing before being deployed to your website.
We offer support during business hours (9:00 AM to 5:00 PM) and extended coverage through our out-of-hours subscription for £30 per month.
No, our maintenance plan does not include content updates, code tweaks, or custom development, these services are billed separately as and when you need them.