Frequently Asked Questions

We’re here to help! If you’re already a Website Helper customer, please sign in for a more comprehensive knowledge base and help centre. If you have any other questions that are not answered below, please contact us.

Billing

What payment methods do you accept?

We accept all debit/credit cards. All payments are processed by Stripe. We can also accept Direct Debit and PayPal if the first two options are not suitable for you. We do not accept standing orders or direct bank transfers.

When will I be billed?

To ensure uninterrupted service, we use pro-rata billing for all services. This means you’ll only be charged for the portion of the month you use the service. Domain names are an exception, as they are billed 30 days before their expiry date to guarantee renewal.

How quickly will my purchase be processed?

Once you’ve signed up to your new service, it will automatically create within a few minutes, and your welcome email will be sent to you with your login details once completed.

How Do I Change My Payment Card Details?

When you log in to your client account, click on the billing menu item and then select payment methods. From there, you will be able to update your payment card details.

Maintenance Services

What is not included in the service?

Anything that would be reasonably considered outside the scope of “regular maintenance” is not covered by our service. This includes web design, content creation, content updates, layout changes, and custom development. These requirements can, however, be requested on an ad-hoc basis and will be billed by the hour.

How often will my website be updated?

We monitor for new software update releases daily, however, we may sometimes limit updates to once per week depending on the type of update required. All big updates are thoroughly tested before being applied to websites.

How often will my website be backed up?

We automatically take a backup of your site twice a day every day and you can also request backups on-demand.

Web Hosting

Does web hosting include email?

Yes, all hosting plans include email.

What is the difference between economy and cloud hosting?

For small websites with minimal traffic and resource needs, economy hosting offers a cost-effective solution. Cloud hosting, on the other hand, caters to more demanding websites with significant traffic and resource requirements.

Domain Names

How do I transfer my domain name to Website Helper?

If you would like to transfer your domain to Website Helper, please contact us for further details.

Will I receive domain renewal reminders?

Yes, we will notify you 30 days before the renewal date, giving you enough time to decide if you would like to renew your domain or let it expire.

What happens when domains are left to expire?

When a domain has expired, after a certain period of time, it will become available to the public for registration again.

Do I need a domain privacy service?

Domain privacy services used to hide your contact information from public WHOIS searches. However, regulations like GDPR now make this the default, so these extra privacy services are generally unnecessary.