1. Service Overview: We provide WordPress maintenance and support services tailored specifically for small businesses in the UK. Our services ensure that your WordPress website remains secure, up-to-date, and functioning optimally, allowing you to focus on your core business activities.
2. Scope of Service: Our comprehensive maintenance package includes:
- General support covering email problems, DNS issues, and configuration assistance.
- Regular maintenance tasks such as WordPress core updates, theme, and plugin updates.
- Daily backups to safeguard your website’s data. Additional service requests outside the scope of regular maintenance are charged at £30 per hour.
3. Service Level Agreement (SLA): We guarantee prompt assistance to all support requests, with a response time of 30 minutes to 1 hour maximum.
4. Service Features: Our service features include:
- Fixes and support for any website issues.
- Daily backups to ensure data security.
- Security scans to detect and prevent potential threats.
- Uptime monitoring to ensure your website is always accessible.
- Performance optimisation for enhanced speed and user experience.
5. Service Pricing:
- Our core maintenance plan is priced at £30 per month.
- Additional add-ons such as content updates, migrations, and configurations are billed at £30 per hour.
6. Terms and Conditions:
- Upon successful payment, you will receive an automated receipt with your unique customer username.
- All orders are delivered electronically via email.
- We aim to deliver services promptly upon signup completion. In case of delays, you will be notified via email or telephone.
- Our trading hours are 365 days a year, 24/7. We aim to respond to all enquiries within 1 hour.
- Customers are responsible for ensuring compliance with export/import regulations in their respective countries.
- We do not impose additional charges for VISA or Mastercard payments.
7. Contact Information:
- Customers are provided access to a private customer portal where they can view billing information, subscribed services, and submit support requests via the ticketing system.
- For any inquiries or support needs, please contact us at [email protected].
8. Additional Services:
- We also offer cloud hosting services tailored to your website’s size and resource requirements, with billing determined accordingly.