Terms of Service - Website Helper

Last updated: 10/10/2025

These Terms & Conditions (“Terms”) govern your access to and use of the services offered by Website Helper (“we”, “us”, “our”) through our website and your contract with us when you become a client. By purchasing or using any of our services, you agree to these Terms.

If you do not agree with any part of these Terms, you must not purchase or use our services.

1. Definitions

In these Terms:

“Client”, “you” or “your” means the person or entity who purchases or uses our services.
“Services” means any product or service we provide, including website design and development, website hosting, VPS hosting, domain registration, website maintenance, technical support and related services.
“Third-Party Provider” means any external company, supplier, platform, software developer, hosting provider, domain registrar or other service provider whose products or services we use, supply, manage or rely upon in delivering our Services.
“Refund Policy” means the refund terms published at https://www.websitehelper.co.uk/refund-policy/, as amended from time to time.
“Client Area” means the restricted area where you manage your Services, billing and account settings.

2. Application of Terms

These Terms apply to all clients who order or use our Services.
Where a separate written agreement or service-specific agreement conflicts with these Terms, the separate agreement takes precedence for the relevant Services to the extent of the conflict.
We may amend these Terms from time to time. Changes will be published on our website with an updated revision date. Where a change materially affects an existing agreement, we will provide notice where reasonably practicable and apply the change in accordance with applicable law and any contractual notice requirements. Continued use of the Services will not, by itself, make a change binding where your agreement or applicable law requires a different process.
It is your responsibility to review the Terms applicable to your Services and to keep yourself informed of any notified changes.

3. Registration and Account

To use the Client Area and purchase Services, you must register an account using accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except to the extent that such activity results from our own failure to meet an applicable legal or contractual obligation.
You must notify us promptly if you become aware of unauthorised access to your account or a security breach.
You are responsible for keeping your contact details, including your email address and billing information, up to date so that we can contact you about your Services.
We may rely on instructions received through your account or from an authorised contact, unless we know or reasonably suspect that the instructions are unauthorised or fraudulent.

4. Service Provision and Renewals

4.1 Automatic Renewal

Unless you cancel, recurring Services, including hosting, support subscriptions and maintenance plans, will renew automatically according to the billing cycle applicable to the Service.

You are responsible for cancelling Services you no longer require before their next renewal date.

4.2 VPS Hosting

VPS Services renew monthly.
We will attempt to collect payment seven days before the renewal date to help ensure continued service.
If payment cannot be collected, we may suspend or terminate the VPS Service. Where payment remains outstanding at renewal, the VPS may be deleted automatically and all associated data may be permanently removed.
You are responsible for ensuring that payment details remain valid and that you maintain independent backups of any data stored on the VPS.
VPS payments are non-refundable except where a refund is required by applicable law or expressly provided for under our Refund Policy.

4.3 Service Dependencies

Our Services may depend on infrastructure, software, networks and services supplied or operated by Third-Party Providers. We do not own or control all of these systems and cannot guarantee their continued availability, compatibility or operation.

We may need to change the way a Service is delivered, replace a supplier, modify configurations or suspend a Service where reasonably necessary because of technical limitations, security concerns, supplier requirements or changes outside our reasonable control.

Where a material change affects an existing Service, we will provide notice where reasonably practicable and take account of any applicable contractual and statutory obligations.

4.4 Changes to Services

We may update, modify or discontinue features of a Service where reasonably necessary for maintenance, security, technical compatibility, supplier changes or business reasons.

Where a change materially affects a paid Service, we will provide reasonable notice where practicable and, where required by the applicable agreement or law, offer an appropriate remedy or option to cancel.

5. Cancellation and Refunds

5.1 Cancellation by You

You may request cancellation through the Client Area or by contacting support.

Cancellation takes effect in accordance with the applicable Service terms and the cancellation options presented to you. Unless expressly stated otherwise, cancelling a recurring Service prevents future renewals but does not automatically entitle you to a refund for a period already paid for.

5.2 Refunds

Refunds are issued in accordance with our Refund Policy and any applicable statutory rights.

Nothing in these Terms or the Refund Policy removes any right to a refund or other remedy that cannot lawfully be excluded.

5.3 Non-Refundable Services

Certain Services, including VPS hosting, domain registrations, SSL certificates and one-off tasks, may be non-refundable as specified in our Refund Policy.

Where a third-party supplier has charged us for a registration, licence or other service, we may be unable to recover that cost. This does not remove any refund or other rights you have under applicable law.

6. Payment and Pricing

You agree to pay the fees displayed or agreed in writing when you order the Services.
Payments may be processed through Stripe, PayPal, GoCardless or other payment providers we make available. We do not store full payment card details on our own servers where these are handled by the payment provider.
If a payment fails or remains overdue, we may suspend or terminate the relevant Services in accordance with these Terms and any applicable notice requirements.
We reserve the right to change our prices. Changes will not affect a period already paid for but may apply at the next renewal, subject to any notice requirements or separate agreement.
Where a Third-Party Provider increases its charges or introduces new fees that affect the cost of supplying a Service, we may adjust the price at renewal or otherwise in accordance with the applicable agreement and law. We will provide notice where required.
You remain responsible for charges properly incurred before cancellation or termination, including any agreed third-party costs.

7. Acceptable Use and Restrictions

You must not use our Services:

For illegal, fraudulent or deceptive purposes.
To host or distribute unlawful, defamatory, abusive or harmful content.
To infringe another person’s intellectual property or other legal rights.
To attempt to breach security or gain unauthorised access to any system.
To send unsolicited bulk emails or engage in spam.
To distribute malware, viruses or other harmful code.
In a way that compromises the security, stability or performance of our systems or those of a Third-Party Provider.
In any other way that breaches applicable law or the terms of a relevant Third-Party Provider.

You are responsible for ensuring that content you supply or instruct us to publish is lawful and that you have the necessary rights, permissions and licences to use it.

We may investigate suspected misuse and may remove content, restrict access, suspend or terminate affected Services where reasonably necessary to protect our systems, clients, suppliers or the public, or where required by law or a Third-Party Provider.

Where it is reasonably practicable and lawful to do so, we will notify you before taking action. We may act without prior notice where urgent action is reasonably necessary to address a security risk, prevent harm, comply with law or respond to a supplier’s requirements.

8. Suspension and Termination

8.1 Suspension or Termination by Us

We may suspend, restrict or terminate some or all of your Services where reasonably necessary if:

You breach these Terms or a separate agreement.
You fail to pay an amount due.
Your use of the Services creates a security risk or threatens the stability of our systems or those of a Third-Party Provider.
Your website or account is compromised, infected with malware or being used for unlawful activity.
A Third-Party Provider suspends, terminates or restricts a service required to deliver your Services.
We are required to do so by law, a competent authority or a relevant supplier.
Continued provision becomes impracticable because of circumstances outside our reasonable control.

Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before suspending or terminating a Service. This will not apply where immediate action is reasonably necessary or prior notice is not permitted.

8.2 Emergency Action

We may take reasonable steps to protect a website, account or system, including restricting access, disabling affected functionality, isolating compromised files or suspending a Service.

Where urgent action is required, we may act before obtaining your approval if waiting would create a material security risk, threaten other systems or prevent us from meeting a legal or supplier requirement.

We will take reasonable steps to notify you where appropriate. Any remedial work outside the agreed scope of your Service may be chargeable, provided the charge is agreed with you or is otherwise authorised under your applicable agreement.

8.3 Effect of Termination

On termination, your access to the affected Services will cease. Data, files, databases, emails and other content associated with those Services may be deleted in accordance with the applicable Service terms and the policies of relevant Third-Party Providers.

You are responsible for exporting and retaining any data you need before termination. We are not required to retain data indefinitely or provide recovery services after termination unless agreed otherwise or required by law.

Termination does not affect accrued rights or amounts owed. Refunds, where applicable, will be dealt with under our Refund Policy and applicable law.

9. Intellectual Property

Intellectual property rights in our website, materials, tools, processes and pre-existing code remain with us or our licensors.
Subject to payment of all applicable fees and any separate written agreement, you may use the website, design or other deliverables specifically created for you for their agreed purpose.
Unless otherwise agreed in writing, third-party software, themes, plugins, fonts, images and other licensed materials remain subject to their own licence terms. We cannot transfer ownership or grant rights beyond those permitted by the relevant licence.
You retain ownership of content, materials and intellectual property you supply to us.
You grant us permission to use, reproduce, modify and store materials you supply to the extent reasonably necessary to provide the Services.
You confirm that you have the necessary rights and permissions for materials you provide and that their use as instructed will not knowingly infringe another person’s rights.

10. Service Limitations, Backups and Third-Party Providers

10.1 Nature of Services

We will provide the Services in accordance with the applicable agreement and the standards required by law.

Unless expressly agreed in writing, we do not guarantee that a website, application, plugin, theme, hosting service or other system will operate without interruption, errors, vulnerabilities or compatibility issues.

Website performance and functionality may depend on factors outside our control, including software updates, third-party code, hosting infrastructure, network conditions, DNS settings, external APIs and services supplied by others.

10.2 Third-Party Providers

We may use or rely on Third-Party Providers to deliver some or all of our Services. These providers operate under their own systems, policies, terms and technical limitations.

To the extent permitted by law, we are not responsible for failures, interruptions, security incidents, data loss, changes, restrictions or discontinuation caused by a Third-Party Provider where the relevant issue is outside our reasonable control and is not caused by our own breach of contract, negligence or other actionable failure.

Examples include:

Hosting infrastructure, server, power or network failures.
Domain registrar, domain registry or DNS problems.
Email delivery failures or restrictions imposed by email providers.
Software, plugin, theme or platform updates that introduce errors or incompatibilities.
Changes to third-party APIs, licences, policies or service features.
A supplier suspending, restricting, increasing the price of or discontinuing a service.
Cyberattacks or security incidents affecting third-party systems.

Where a problem arises, we will take reasonable steps within the scope of the Services we provide to investigate, communicate relevant information and assist with a resolution. Additional work may be chargeable where it falls outside the agreed scope.

10.3 Backups and Data Loss

Unless expressly included in your Service or agreed in writing, you are responsible for maintaining independent, current backups of your website, files, databases, emails and other important data.

Where we provide or arrange a backup service, we do not guarantee that every backup will be complete, available or capable of being restored successfully. Backups may be affected by technical faults, storage failures, software errors, security incidents or failures of Third-Party Providers.

You should not rely solely on a backup maintained by us or a Third-Party Provider for data that you cannot afford to lose.

To the extent permitted by law, we are not liable for data loss, corruption or failed restoration resulting from circumstances outside our reasonable control, including failures of third-party infrastructure, provided this does not exclude liability arising from our own breach of contract, negligence or other liability that cannot lawfully be excluded.

Website restoration, recovery following an attack, recovery of corrupted data and reconstruction of lost content are not automatically included in maintenance or hosting fees unless expressly agreed. Such work may be chargeable.

10.4 Security

We may undertake reasonable security measures as part of the Services we provide, but no website, software, network or online service can be guaranteed to be completely secure.

We do not guarantee that security measures will prevent every attack, vulnerability, compromise or data breach.

You are responsible for protecting your account credentials, using appropriate passwords and access controls, and following reasonable security advice provided to you. You must promptly notify us if you suspect that your website, account or credentials have been compromised.

Where an incident occurs, we may take reasonable steps to contain it, including restricting access, disabling affected components or temporarily suspending a Service. Additional investigation, remediation or restoration may be chargeable where outside the agreed scope.

10.5 Maintenance and Software Updates

Website maintenance, updates and technical support are limited to the work included in your agreed Service.

Software updates, plugin changes, theme updates and other modifications may introduce errors, compatibility problems or changes to website functionality. We will take reasonable care when carrying out work included in your Service, but we cannot guarantee that all updates or changes will be free from problems.

Where a problem is caused by software, code or a third-party component outside our control, we may need to investigate, roll back a change, obtain assistance from the relevant supplier or undertake additional work. Work outside the agreed scope may be chargeable.

10.6 Events Outside Our Reasonable Control

We will not be in breach of these Terms to the extent that we are prevented from or materially delayed in performing an obligation by an event outside our reasonable control, provided we take reasonable steps to mitigate the effects where practicable.

Such events may include major infrastructure or network failures, power outages, natural disasters, fire, flood, war, terrorism, civil unrest, government action, changes in law, widespread cyberattacks, industrial disputes, supplier failures and interruption or discontinuation of essential third-party services.

Where such an event affects a Service, we may suspend, modify or discontinue the affected part of the Service where reasonably necessary. We will take reasonable steps to resume performance where practicable.

If the event prevents us from providing a paid Service for a prolonged period, we will discuss the available options with you, including any appropriate cancellation, alternative arrangement or refund required under the applicable agreement or law.

Nothing in this section excludes liability for a failure that is not genuinely attributable to circumstances outside our reasonable control or that cannot lawfully be excluded.

11. Limitation of Liability

11.1 Liability Cap

Subject to the remainder of this section and applicable law, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the provision of our Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by you to Website Helper for the Services giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim.

Where a claim relates to more than one Service, the cap will be calculated by reference to the fees paid for the Services to which the claim relates.

11.2 Types of Loss

To the fullest extent permitted by law, we shall not be liable for:

Loss of profits, revenue, sales or anticipated savings.
Loss of business, business opportunities, contracts or customers.
Loss of anticipated income or commercial advantage.
Loss of reputation or goodwill.
Indirect or consequential loss.
Loss, corruption or unavailability of data, files, databases, emails or website content, subject to our express obligations under the applicable agreement and applicable law.
Loss arising from interruption to a website, application, email service or other system caused by a Third-Party Provider or circumstances outside our reasonable control, subject to Section 10 and applicable law.
Costs incurred in replacing a supplier, service, software component or system, except to the extent recoverable under applicable law.

These exclusions apply only to the extent that the relevant loss is legally capable of being excluded and the exclusion is enforceable in the circumstances.

11.3 Matters Outside Our Responsibility

To the extent permitted by law, we shall not be liable for losses arising from:

Incorrect or incomplete information, instructions or materials supplied by you.
Changes made by you or another person acting on your behalf without our agreement.
Problems caused by software, plugins, themes, code or services not supplied or controlled by us.
Your failure to maintain appropriate independent backups.
Your failure to follow reasonable security advice or maintain secure account credentials.
Failures of Third-Party Providers or events outside our reasonable control, subject to Section 10.

Nothing in this section excludes liability to the extent that the loss results from our own breach of contract, negligence or other actionable failure and such liability cannot lawfully be excluded or limited.

11.4 Liabilities That Cannot Be Excluded

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms excludes or restricts any statutory rights or remedies that cannot lawfully be excluded or restricted.

11.5 Reasonable Mitigation

Where you become aware of an issue that may result in loss or damage, you should take reasonable steps to minimise the impact, including notifying us promptly where appropriate.

This does not remove any rights you have under applicable law, but a failure to take reasonable steps to mitigate loss may affect the amount recoverable where the law provides for this.

12. Indemnification

You are responsible for your use of the Services and for content, materials and instructions you supply.

To the extent permitted by law, you agree to reimburse us for reasonable losses, liabilities, costs and expenses arising from third-party claims to the extent those claims result from your unlawful use of the Services, your infringement of another person’s rights, content supplied by you, or your breach of these Terms.

We will not seek to recover losses under this section to the extent they result from our own breach of contract, negligence or other actionable failure.

We will notify you of any relevant claim where reasonably practicable and allow you a reasonable opportunity to provide information or assistance. This section does not require you to indemnify us for liability that cannot lawfully be transferred to you.

13. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, store and share personal information.

You must comply with applicable data protection laws when using the Services and when collecting, storing or processing personal data through your website or systems.

Where we process personal data on your behalf, the parties must comply with their respective obligations under applicable data protection law. Where required, a separate data processing agreement will govern that processing.

You remain responsible for ensuring that your website’s privacy notices, cookie arrangements, consent mechanisms and other data protection practices are appropriate for your business, unless we have expressly agreed in writing to provide specific work in those areas.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have jurisdiction over disputes arising from these Terms, subject to any mandatory legal rights relating to jurisdiction or consumer protection.

Where a dispute arises, both parties should first make reasonable efforts to resolve it through communication before commencing legal proceedings, except where urgent legal action is necessary.

15. Miscellaneous

15.1 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it enforceable where legally possible. If it cannot be made enforceable, it will be severed, and the remaining provisions will continue to apply.

15.2 Waiver

Our failure or delay in exercising a right under these Terms does not waive that right.

15.3 Assignment

We may assign or transfer our rights and obligations under these Terms where reasonably necessary for business purposes, subject to applicable law and any contractual requirements. You may not transfer your rights or obligations without our prior written consent, which will not be unreasonably withheld where appropriate.

15.4 Notices

We may send notices to the email address associated with your account or provide them through the Client Area or our website, where appropriate. You are responsible for ensuring that your contact details remain accurate and for checking communications relating to your Services.

Formal notices will be provided in any manner required by the applicable agreement or law.

15.5 Entire Agreement

These Terms, together with any applicable service-specific agreement, order details, Refund Policy and other documents expressly incorporated into the agreement, form the agreement between you and Website Helper concerning the relevant Services.

Where there is a conflict, Section 2.2 applies.

15.6 No Waiver of Statutory Rights

Nothing in these Terms is intended to exclude or restrict any right, remedy or liability that cannot lawfully be excluded or restricted.

15.7 Survival

Provisions which by their nature are intended to continue after cancellation or termination, including provisions relating to outstanding payments, intellectual property, liability, indemnification and governing law, will continue to apply to the extent necessary.

If you have any questions about these Terms, please contact Website Helper through the contact details provided on our website.