Privacy Policy

Last updated: 30/07/2026

Website Helper (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our websites and services.

This policy applies to:

  • www.websitehelper.co.uk (the “Website”)
  • client.websitehelper.co.uk (the “Client Area”)
  • Our related website maintenance, hosting and support services.

1. Who we are

Website Helper is a UK-based web services provider offering website maintenance, hosting, technical support and related services.

If you have any questions about this Privacy Policy, how we use your personal data, or wish to exercise your data protection rights, you can contact us at:

Email: [email protected]

For the purposes of UK data protection law, Website Helper is the data controller for personal information we collect and use in connection with our own business activities.

Where we provide website hosting, maintenance or technical services to a client, we may also process personal data on that client’s behalf. In those circumstances, the client may remain the data controller for that information and our processing may be governed by the terms of our agreement with that client.

2. Personal information we collect

a. Our main website

We only collect personal information that you choose to provide to us, such as when you contact us through our contact form.

This may include:

  • Your name
  • Email address
  • Telephone number, where provided
  • The contents of your enquiry
  • Any other information you choose to provide

We use Cloudflare Turnstile to help protect our contact forms from spam and automated submissions. Turnstile may process technical information about your browser and connection for security and verification purposes.

We do not use our main website for advertising or behavioural profiling.

We do not use Google Analytics, advertising trackers or third-party behavioural tracking services. We use the Independent Analytics WordPress plugin to obtain basic website usage statistics. Independent Analytics is hosted on our own website, does not use cookies and does not send analytics data to external servers.

b. Our Client Area

When you become a client, we collect information necessary to create and manage your account and provide our services.

This may include:

  • Name
  • Business or organisation name
  • Address
  • Email address
  • Telephone number
  • Account and service information
  • Billing information
  • Payment status and transaction information
  • Information relating to support requests and communications
  • Information you provide to us when requesting technical support

Payment details are processed by the payment provider you choose. We do not intentionally store complete payment card details or bank account credentials on our own servers.

Our payment providers may include:

  • Stripe
  • PayPal
  • GoCardless

Their own privacy policies and terms will also apply to information they process directly.

c. Information provided during support

When providing website maintenance, hosting or technical support, we may have access to information contained within a client’s website, hosting account, database, files or associated systems.

Where this information contains personal data belonging to the client’s users or customers, we generally process that information only as necessary to provide the contracted service, troubleshoot problems, maintain security or carry out requested technical work.

3. How we use personal information

We use personal information only where we have a lawful reason to do so.

Depending on the circumstances, we may use your information to:

  • Respond to enquiries and requests for information
  • Provide quotations and discuss potential services
  • Create and manage client accounts
  • Provide website maintenance, hosting and technical support
  • Process subscriptions, invoices and payments
  • Communicate with you about your services
  • Provide customer and technical support
  • Maintain the security and reliability of our systems
  • Detect, prevent or investigate fraud, abuse or security incidents
  • Keep appropriate business and financial records
  • Comply with legal, regulatory and tax obligations
  • Establish, exercise or defend legal claims where necessary

4. Our lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases, depending on the reason for processing.

Contract

We process personal information where it is necessary to enter into or perform a contract with you, including providing website maintenance, hosting, support and related services.

Pre-contractual steps

Where you contact us about our services or ask us to provide a quotation, we may process your information where this is necessary to take steps at your request before entering into a contract.

Legal obligation

We may process personal information where necessary to comply with legal obligations, including accounting, tax and financial record-keeping requirements.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include operating and securing our websites and systems, preventing abuse or fraud, maintaining business records, responding to general enquiries and managing our customer relationships.

Where we rely on legitimate interests, we consider the potential impact on individuals and apply appropriate safeguards.

Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before consent was withdrawn.

5. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Different information may be retained for different periods.

For example:

  • Contact enquiries: We normally delete contact form submissions within 30 days unless the enquiry develops into an ongoing business relationship or we need to retain the information for another legitimate purpose.
  • Client account information: Normally retained for the duration of your relationship with us and for an appropriate period afterwards.
  • Financial and billing records: Retained for the period required by applicable accounting and tax obligations.
  • Support and technical records: Retained where reasonably necessary to provide services, maintain appropriate business records, investigate issues or resolve disputes.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

6. Cookies and similar technologies

Our main website does not use non-essential cookies or tracking cookies.

We use the Independent Analytics WordPress plugin to obtain basic website usage statistics. Independent Analytics operates without cookies and stores its analytics data within our own website.

Our Client Area is powered by WHMCS. WHMCS uses strictly necessary session cookies to maintain user sessions and provide functions such as login, account access and other Client Area functionality. These cookies are required for the Client Area to operate and do not require consent under applicable UK cookie rules.

We do not use cookies for advertising, behavioural profiling or remarketing.

If we introduce non-essential cookies or other tracking technologies in the future, we will update this policy and obtain consent where required.

7. Who we share personal information with

We do not sell, rent or trade your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business, provide our services, process payments, maintain security or comply with legal obligations.

These may include:

Payment providers

We use payment providers such as:

  • Stripe
  • PayPal
  • GoCardless

They process payment information in accordance with their own privacy policies and terms.

Hosting and infrastructure providers

We use third-party hosting, infrastructure and data-centre providers to deliver website hosting, maintenance and technical services.

These providers may process or store information on our behalf where necessary to provide the services.

We select service providers that we consider appropriate for the services being provided and take reasonable steps to ensure that personal information is handled securely.

Security and technical service providers

We may use third-party services to help protect our websites, systems and forms, including services used for spam prevention, security, monitoring, backups and technical infrastructure.

These providers only receive or process information where necessary for the relevant service.

Professional advisers and authorities

We may disclose personal information to professional advisers, insurers, regulators, law enforcement agencies, courts or government authorities where we are legally required or permitted to do so.

8. International transfers

Some of the third-party services we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

These safeguards may include an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism recognised under UK data protection law.

9. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Ask for access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information where there is no good reason for us to continue processing it
  • Ask us to restrict processing in certain circumstances
  • Object to certain types of processing
  • Request portability of information where the right applies
  • Withdraw consent where we rely on consent as our lawful basis
  • Make a complaint about how we handle your personal information

Some rights are subject to specific conditions and exemptions under UK data protection law. We may therefore need to consider the circumstances before fulfilling a request.

Subject Access Requests

If you ask us for access to your personal information, we will carry out a reasonable and proportionate search of the personal information we hold that is relevant to your request.

We may ask you for additional information where reasonably necessary to verify your identity or clarify your request.

10. Data protection complaints

If you have concerns about how we have handled your personal information, please contact us at:

[email protected]

We will provide an electronic means of making a data protection complaint and will deal with complaints fairly and appropriately.

We will acknowledge a data protection complaint within 30 days and will provide the outcome of our investigation without undue delay.

If you remain dissatisfied after contacting us, you have the right to complain to the Information Commissioner’s Office (ICO).

You can contact the ICO through its website:

Information Commissioner’s Office

11. How we protect personal information

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Our measures may include:

  • SSL/TLS encryption
  • Access controls
  • Account authentication
  • Security monitoring
  • Regular software and security updates
  • Backups and recovery procedures
  • Restricting access to personal information where reasonably necessary

No internet-based service can be guaranteed to be completely secure. However, we take reasonable steps to protect the information entrusted to us.

12. Third-party websites and services

Our websites may contain links to third-party websites or services.

Once you leave our websites, we are not responsible for the privacy practices, security or content of those third-party services. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information or applicable legal and regulatory requirements.

The Last updated date at the top of this policy will be changed when material updates are made.

We recommend checking this page periodically for the latest version.

14. Contact us

If you have any questions about this Privacy Policy, your personal information or our data protection practices, please contact:

Website Helper

Email: [email protected]