Last updated: 09/10/2025
Website Helper (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store personal data across our websites:
- www.websitehelper.co.uk (the “Website”)
- client.websitehelper.co.uk (the “Client Area”)
1. Who we are
Website Helper is a UK-based web services provider.
If you have any questions about this policy or your data, you can contact us at:
Email: [email protected]
2. Information we collect
a. On our main website (www.websitehelper.co.uk)
We only collect information you choose to give us when using our contact form. This typically includes your name, email address, and the contents of your message.
We use Cloudflare Turnstile to protect our contact form from spam. Turnstile checks certain browser characteristics to verify that a real person is submitting the form. This process does not use tracking cookies and does not identify you personally.
We do not use:
- Google Analytics or any similar third-party tracking tools
- Social media plugins or share buttons
- Advertising or profiling cookies
b. In our client area (client.websitehelper.co.uk)
When you become a client, we collect information necessary to manage your account and billing, including:
- Name
- Address
- Email address
- Telephone number
- Payment method details (via our payment providers)
Payments are processed securely through:
- Stripe Payments
- PayPal Checkout
- GoCardless
We do not store your full payment details on our servers. These are handled directly by the payment provider you choose.
3. How we use your information
We process your personal data for the following purposes:
- To respond to your enquiries
- To provide and manage your client account
- To process billing and payments
- To communicate with you about your services
- To comply with legal and tax obligations
Our lawful bases under UK GDPR are legitimate interest (for responding to enquiries) and contract (for providing paid services).
4. Data retention
- Contact form submissions: Deleted automatically within 30 days of receipt.
- Client data: Retained for as long as you are a customer, and for a reasonable period thereafter to meet legal or tax obligations.
5. Cookies
Our main website does not use non-essential cookies.
The Client Area may use essential session cookies that are required for login and account functionality. These cookies do not require consent under UK law.
We will update this policy if non-essential cookies are introduced in the future.
6. Data sharing
We only share data with trusted third parties when necessary to provide our services:
- Stripe, PayPal, and GoCardless (payment processing)
Each of these providers processes data in line with UK GDPR standards and their own privacy policies.
We do not sell, rent, or trade your personal information.
7. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent (where applicable)
- Object to or restrict processing in certain circumstances
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated
You can learn more or contact the ICO at https://www.ico.org.uk.
8. How we keep your data secure
We use SSL encryption across our sites and apply appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure.
9. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The “Last updated” date at the top will be revised accordingly.