Emergency Website Support
Site down out of hours or over the weekend? We’re still here.
Fix My Website Now
A broken website doesn’t check the time before it costs you money
Most agencies clock off at 5pm and stay quiet all weekend. If your site goes down on a Friday evening, that usually means two days of lost orders and a Monday morning apology email. We work the hours your host’s support desk doesn’t, so a problem that starts at 9pm gets looked at that night, not three days later.
Full Site Outage
Site completely down, white screen, or a 500 error on a Saturday night. We’ll get it back up before it turns into a lost weekend of trading.
Active Attack
Malware, a defacement, or a hacked admin account doesn’t wait until Monday, and neither should the fix.
Broken Checkout
A payment gateway or cart that stops working at night is lost revenue for every minute it stays broken. We’ll get orders flowing again.
Failed Update
A plugin or theme update that’s taken the site down mid-evening. We’ll roll it back, stabilise the site, and work out what actually went wrong.
Server Overload
A resource limit or traffic spike doesn’t wait for office hours either. We’ll diagnose the bottleneck and get the site responding again.
Locked Out
Can’t get into wp-admin, a lost password loop, or an account you suspect has been compromised. We’ll restore access without waiting on your host.
Emergency Website Support
This service covers work carried out between 5pm and midnight on weekdays, and any time on weekends. For issues during standard business hours, our regular website repairs service applies instead.
Website Completely Down
Active Malware Infection
Payment Gateway Failure
Locked Out Of Website
Failed Update
Database Errors
Server Emergencies
Domain Or DNS Failures
Genuinely out of hours, not an answering machine
A lot of 24/7 support is a ticket form that gets picked up the next working day. This isn’t that. When you book emergency support, a developer is actually looking at your site during the window you booked.
Real Person, Fast
You’ll be talking to the person actually fixing your site, not being passed between a chatbot and a ticket queue.
Hourly, Not Padded
Charged for the time actually spent on the fix, at £60/hour. No inflated call-out fee tacked on for showing up.
Genuinely Out Of Hours
From 5pm to midnight, plus weekends, when most agencies have already finished for the day and won’t review reports until the following day.
Help outside the 9-to-5
Website problems don’t follow business hours. A plugin update can fail late in the evening, a sudden increase in traffic can affect performance, or a security issue can appear when your team is offline. Standard support contracts often mean waiting until the next working day, leaving your website unavailable or underperforming when you need it most.
This service is designed for those situations. You receive the same level of technical support as our daytime repairs, with availability during evenings and weekends so issues that occur outside office hours can be investigated without waiting until Monday morning.
Out-of-Hours Support
Out-of-hours work is billed at £60/hour, covering 5pm to midnight on weekdays and any time during weekends. This rate applies specifically to work completed outside normal working hours, while standard repairs during business hours remain charged at our usual £30/hour rate.
Availability is not guaranteed at every hour, so contacting us as soon as an issue appears gives you the best chance of getting support when you need it. If your website is currently down and cannot wait, get in touch and mark your request as urgent.
Frequently Asked Questions
Anything that stops your site working properly or puts it at risk, such as it being completely down, a hacked or infected site, a checkout that won’t process orders, or being locked out of your own admin area. If you’re unsure whether something qualifies, get in touch and describe it, we’ll tell you honestly whether it’s worth the out-of-hours rate or can wait for standard support.
5pm to midnight on weekdays, and any time on Saturday or Sunday. Outside of that window, or during normal business hours, your request goes through our standard website repairs service at the regular rate instead.
No, and we won’t pretend otherwise. This is a genuine person picking up your request outside normal hours, not an automated queue, so it’s subject to availability at that particular time. What we can promise is that it’s a priority request, and we’ll tell you straightaway if we can’t take it on.
£60 per hour, billed for the time actually spent resolving the issue. There’s no separate call-out charge and no rounding up to a minimum block, what we quote is what you pay.
Contact us and mark the message as urgent, with a short description of what’s happening and, if you have it, access details for your site. We’ll confirm whether we can start straightaway.
Then it’s not an emergency job in this sense, it goes through our standard website repairs service at £30/hour, or through your maintenance plan if you’re already covered by one.