Frequently Asked Questions

We accept all debit/credit cards. All payments are processed by Stripe. We can also accept Direct Debit and PayPal if the first two options are not suitable for you. We do not accept standing orders or direct bank transfers.

To ensure uninterrupted service, we use pro-rata billing for all services. This means you’ll only be charged for the portion of the month you use the service. Domain names are an exception, as they are billed 30 days before their expiry date to guarantee renewal.

Once you’ve signed up to your new service, it will automatically create within a few minutes, and your welcome email will be sent to you with your login details once completed.

When you log in to your client account, click on the billing menu item and then select payment methods. From there, you will be able to update your payment card details.

Your VPS hosting service will renew automatically on the same day each month, 7 days prior to your initial signup date. Payment for the upcoming billing period must be made in full within 7 days of the renewal date. Failure to submit payment within this period will result in automatic deletion of your VPS hosting service. Please note that payments for VPS servers are non-refundable, regardless of the circumstances.

If payment is not received within 7 days of the renewal date, your VPS hosting service will be automatically deleted. This action will lead to the permanent removal of all data associated with your VPS, and the Company holds no liability for any data loss resulting from such deletion.

It is your responsibility to ensure there is an active and valid payment method on file at all times to prevent service interruption or deletion. Additionally, please keep your contact information up-to-date, including email address, phone number, and billing address. Failure to maintain accurate contact details may result in missed notifications concerning billing and service issues.

Anything that would be reasonably considered outside the scope of “regular maintenance” is not covered by our service. This includes web design, content creation, content updates, layout changes, and custom development. These requirements can, however, be requested on an ad-hoc basis and will be billed by the hour.

We monitor for new software update releases daily, however, we may sometimes limit updates to once per week depending on the type of update required. All big updates are thoroughly tested before being applied to websites.

We automatically take a backup of your site twice a day every day and you can also request backups on-demand.

Yes, all hosting plans include email.

For small websites with minimal traffic and resource needs, economy hosting offers a cost-effective solution. Cloud hosting, on the other hand, caters to more demanding websites with significant traffic and resource requirements.

If you would like to transfer your domain to Website Helper, please contact us for further details.

Yes, we will notify you 30 days before the renewal date, giving you enough time to decide if you would like to renew your domain or let it expire.

When a domain has expired, after a certain period of time, it will become available to the public for registration again.

Domain privacy services used to hide your contact information from public WHOIS searches. However, regulations like GDPR now make this the default, so these extra privacy services are generally unnecessary.